Return labels are not offered by GamesRuslive.You(The buyer) are responsible for providing your own shipping label and proper packaging when returning items back to us.
Failure to do so will result in a delay in response time.
If you are having trouble reaching us by phone, please email us When emailing us for an RAN(Return Authorization Number) please include your full name and order number. *I mportant covid information: Due to the recent pandemic and its impact on small businesses, GamesRuslive has reduced phone support hours.
Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition.*A 22% restocking fee will apply on all orders being returned.(When applicable) Therefore perishable goods such as food and drink cannot be returned.įor reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned. Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product.
Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title. Refunds and exchanges cannot be given against Audio/DVD and Computer Games. To qualify for a refund or replacement, products need to be complete with all components and original packaging. If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*Ĭustomers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided.